Capturing and reviewing feedback from thousands of refugees through traditional call centers is challenging, limiting the ability to understand and act on urgent issues in different locations.
The AI-Driven Digital Feedback AAP offers a direct channel: refugees can call, confirm their UNHCR ID, and record a one-minute message. The system then transcribes, categorizes, and visualizes these messages on a map, enabling teams to pinpoint concerns by location.
From concept to prototype and testing, a refugee-centric approach was adopted. Refugees participated in focal group discussions at each stage, ensuring the solution directly reflects their needs and experiences.
Gives individuals the freedom to communicate in their own words
Provides timely insights for immediate follow-up.
Safeguards personal data and confirms authenticity.
Offers real-time monitoring and efficient response.
Pinpoints issues by location for targeted actions.
Reach a wider audience with support for multiple languages and localization options.
Thanks UNHCR Jordan for creating a solution with the approach ‘not building for refugees, but building with refugees.
I am impressed with how UNHCR is using technology for refugees. Can’t wait to see it in action.
This seems magic to us—how it works and understands our issues